Terms and Conditions

Reservations

Please contact our Receptionist to schedule your appointment by phoning our direct line + 27 (0) 21 437 1690 or emailing info@langaro.com

Please note for couples massage or group bookings of 3 people or more will require a deposit payment to secure the reservation.


Cancellation Policy

A 50% cancellation charge will be incurred for any treatment not cancelled at least 24 hours prior to your appointment.


Arrival Time

For the Wellness Treatments:

You are encouraged to arrive 20 minutes prior to your scheduled appointment in order to change, relax and enjoy the facilities at Langaro.

Please be advised that late arrivals will result in a reduction of treatment time.

For Beauty, Nails and Hair:

You are encouraged to arrive 10 minutes prior to your scheduled appointments in order for a consultation with your chosen stylist, therapist or nail technician.


Spa Etiquette

The spa and beauty environment is one of relaxation and tranquillity. Please respect all guests of Langaro right to privacy and serenity.

The spa environment is a mobile/cellular phone free zone. There are dedicated smoking areas outside the spa, please ask your therapist to point these out to you if you wish to smoke.

The spa will provide towels, slippers, shower caps and all amenities for use during your visit. However if you choose to use the Vichy Shower it is recommended that you bring along suitable outerwear, whatever is most comfortable for you. Our therapists will always use draping techniques to respect your privacy.


Age

Please note that the minimum age of 16 is required for access and treatments in the wellness studio, however we do invite younger guests/minors who are accompanied by a guardian to make use of the hair and beauty studio.


Spa Boutique

To continue the benefits of the spa

Treatment and continue your spa experience at home, all products used during your session are available at the retail areas around the facility.


Gift Vouchers

Gift vouchers are available – an ideal present for someone special. Please enquire at Reception for further details.


Special/Health Condition

Kindly advise us of any health conditions, allergies or injuries, which could affect your service. When making your reservation all guests will be asked to complete a client consultation with a therapist prior to the treatments commencing to ensure a pleasant and relaxing experience at Langaro.

We do not recommend the consumption of alcohol before any spa treatments.


Pregnancy

We have specially designed and selected treatments for expectant women and nursing mothers. Please allow our professional Wellness and Beauty team to guide you in selecting which treatments will be most suitable for you during this special time.


Lunching at Langaro

If you wish, Langaro will be able to provide you with a wholesome lunch or snack during your treatment time. Please enquire at Reception for the choices available to you and if possible alert your therapist of your preferred meal choice. Please be aware to alert us of any allergies or allergic reactions you may have to food before you finalise your order.


Payment Conditions

Langaro accepts all major credit cards as well as cash payments. Regrettably cheques cannot be accepted.


Pricing

All prices are quoted in South African Rand and are inclusive of government consumption tax and service charge. Prices are subject to change without prior notice.


Returns and Refunds

Treatments and packages are non-refundable, non-transferable and may not be exchanged for other treatments. For hygiene reasons products purchased and used my not be returned or changed once opened.


Service Hours

Winter hours:

Tuesday to Saturday: 09h00 to 18h00

Sunday: 10h00 to 16h00

Summer hours:

Monday to Saturday: 09h00 to 18h00

Sunday: 10h00 to 16h00

Please note that the spa may be closed on Mondays during June and July, we will always notify clients beforehand.


Products Langaro is associated with:

  • Comfort Zone
  • Dermalogica
  • Bio-Therapeutic
  • Mama Mio
  • Mio
  • Terres D’Afrique
  • OPI
  • Gelish
  • Morgan Taylor
  • Milk Solutions
  • Davinés
  • Kevin Murphy
  • Milkshake
  • Micro Keratin
  • REF
  • EasiHair Pro Hair Extensions
  • Vogue Lashes
  • Cirepil Waxing

Aesthetics:

  • SkinCeuticals (retail)
  • Filorga
  • Heliocare
  • Obagi
  • Clear & Brilliant Laser
  • Thalgo
  • Cryolipolysis